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Self Help

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Reset your student password

​There are three different ways you can reset your DOE password:

1. Reset it yourself through the Student Self-Service tool.To use the Student Self-Service(Open external link)(Open external link) tool you must have created a PIN or set up security questions. If you have not done either, see options 2 and 3. Through this method, you can reset your own password once every 30 days.

2. Ask your parent or guardian to reset it through NYCSA.Your parent or guardian can reset your password in NYCSA. If they don’t have a NYCSA account, they can create one for free.

3. Ask your school to reset your password for you.  If you are unable to reset your password, contact your school for help. They can find instructions on how to reset your password on the Reset Student Account Passwords page(Open external link) (DOE staff only) on the InfoHub.



​Parent or Guardian link to reset student password in ​NYC Schools Account.

​How to Reset Your Child’s Password in NYCSA
​You can reset your student password easily by following these instructions:
  1. Click on Settings.
  2. Click on Student Password.
  3. Select the child whose password you want to update.
  4. Enter a new password. Your password must:
    • Contain between 8–32 characters.
    • Contain at least one number (0–9).
    • Contain at least one lowercase letter (a–z).
    • Contain at least one uppercase letter (A–Z).
  5. Retype the new password.
  6. Click on Save.
  7. That’s it! Your password has been reset.

Request technical support from the DIIT.


Information on Lost or Stolen DOE-loaned Devices

​

Device Returns

  • Home
  • About Us
    • Contacts >
      • General Contact Form
      • Parent Coordinator Contact Form
  • Information
    • Letters from the Chancellor
    • Grading Policy
    • Food Service and Free Meal Locations
    • Wellness Policies
    • Maps & Directions
    • Transportation
  • Return to School 22-23
    • Technical Support >
      • Preparing NYCDOE iPad for first day of school >
        • Zscaler - info page
      • Getting Started with your DOE iPad or learning device
      • Self Help
    • Important links
  • Newsletters
  • Resources
    • Internet Security
    • Quick Links - Free sites
    • School Subsriptions
    • Student Resources
    • Parent Resources
    • Teacher Resources
    • Asphalt Green-How to Stay Active at Home
    • Other Resources and Information